Frequently asked questions

You will find answers to some of our most frequently asked questions below.

General enquiries

  1. I would like to resign from the register

    The register of pharmacists is now administered by the General Pharmaceutical Council (GPhC). You can contact the GPhC by calling 020 3365 3400 or emailing info@pharmacyregulation.org.

  2. Why have you introduced a 0845 telephone number, doesn’t it now cost us more to contact you?

    We introduced a non geographic 0845 telephone number in response to feedback from members who felt that we needed to take on a more national focus. Removing the London telephone number was one of the ways members felt we could improve this image.

    In response to this feedback we introduced the new 0845 number, which in the future will also be linked to a menu of options with direct access to specific departments, including RPS support or our dedicated membership team. We are confident that this will help us deliver the best possible service to our members every time they choose to contact us by telephone. We have confirmed the cost of calls to members with our supplier. Calls from a standard BT landline to the 0845 number cost up to 4p per minute although some BT price plans are inclusive of calls to this number and the cost could therefore be much lower for some callers. Calls from other landline and mobile providers do vary considerably and could be higher or lower than BT charges. We advise users who choose to call our 0845 number to check call charges with their service provider before calling. We don’t have a profit share from the cost of calls to our 0845 number.

Virtual networks enquiries

  1. What are the benefits of joining a group?

    Groups aim to offer members with an interest in any area of pharmacy, a simple and effective way to communicate and share ideas with each other through news alert messages, the dissemination of information including best practice as well as general discussions.

  2. Where can I find a list of groups?

    Visit the networks homepage to see which groups are available to freely join (open groups) and those which you can apply to join (closed groups).

    Alternatively, you can look at the networking section where Groups are categorised under the following provisional headings that may be subject to change:
    • Clinical and Pharmacy Practice
    • Management, Law and Ethics
    • Professional Development and Education
    • Science, Research and Technology

  3. I can’t find any networks that are relevant to my needs

    Groups are member-driven – if you see a need to form a new focus group you can apply to set one up (See 13).

    If you know that the group exists, but you can’t find it in your My Groups box, please contact the support team (support@rpharms.com) with the name and description of the group and why you are eligible to be a member of it.

  4. Who can join a group?

    Groups are a member benefit and are member-driven,, therefore any member of the Society is eligible to join all open groups.

    Some groups (closed and hidden groups) have restricted membership criteria That is determined by the group moderator(s) (see 20).

    In some circumstances, experts who are not members of the Society can be given temporary guest access at the discretion of the RPS/group moderator (see 11).

  5. What is an open / closed / hidden group?

    The networks structure comprises open, closed and hidden groups. All members can join an open group. All members can apply to join a closed group. Only members that have been invited can join a hidden group.

  6. How do I join a group?

    To join a group, login to the website and go to the networks homepage where all open and closed networks are listed.

    To join an open group, click the ‘join’ link next to the name and description of the group. This will confirm your group membership and take you to the group overview page.

    To join a closed group, click the ‘apply’ link next to the name and description of the group. You will be prompted to provide a brief explanation of why you would like to join the group. This explanation will be send to the group moderator(s) who will determine whether you are eligible to join and send you a subsequent confirmation or rejection of your application.

    Some groups are hidden and have been created by a system administrator for a specific purpose. If you know of a hidden group that you would like to become a member of, please contact a member of the support team (support@rpharms.com) with the name and description of the group and why you are eligible to be a member of it.

  7. I requested to join a group but haven’t heard anything

    The group moderator(s) are responsible for the confirmation/rejection of group applications; moderators are predominately member and as such are not obliged to respond. If you have not received a confirmation/rejection message to become a member of a group, please contact a member of the support team (support@rpharms.com) with the name and description of the group and why you would like to be a member of it.

  8. Is there a charge to join a group?

    All open groups are free for members to join.

    Some closed groups are joint ventures between partner organisations of the Society and the Society. Partners may use this group to monitor and maintain their membership lists and as such may wish for a fee for access to their group as part of their partner agreement with the Society.

  9. How many groups can I join?

    Members can apply to join a number of groups if they wish but in order to manage information flow are advised to tailor their selection according to individual need(s). It is recommended that you find groups to match your professional profile e.g. membership category, subject specialism, location or interest.

  10. Can overseas members join a group?

    Groups are accessible to individuals and groups of members in any geographical location including overseas.

  11. Can a non-member join a group?

    Non-members, who are not eligible for membership of the Royal Pharmaceutical Society, but who can add value to a group due to their expertise and/or experience (eg, a nurse, vet, general practitioner, etc), may on request be granted temporary access to a group as a guest. Guests are set up at the discretion of the RPS/group moderator. To gain access to a group as a non-member, please contact a member of the support team (support@rpharms.com) with the name and description of the group and why you would like to be a member of it.

  12. Can a group member/non-member ('guest') access other online member service?

    Members can access the full set of online member services and content.

    Non-members with temporary guest passwords can view content relating to their group only.

  13. Can I set up a new group?

    Members wishing to start a group and/or members of an existing external group wishing to formalise it within the Society can apply to set up a new group.

    Step 1 - Application

    Please send an email to the support team and provide information on the following areas:

    • Why do you want to form a new group?
    • Outline the benefit to the Society, its members and to the profession as a whole – brief description
    • What will be the group's key focus area?
    • Where are the group's members likely to come from (sector/content)?
    • Will the group have a local or national focus? If you are applying to set up a local group we need to understand the interface with your Local Practice Forum and ensure that there is no duplication. What is the expected group membership size (estimate)? The minimum size is six.
    • Provide contact details for lead contact(s)/moderators – the minimum is two (see moderator rules in the T&Cs located on the website footer).

    Step 2 - Validation

    The Society will assess the details provided on your application form and undertake checks to see if there are any similar groups (internal or external) already in existence. If an external group exists outside of the Society our intention will be to work in partnership/collaboration with that group. If we require further information we will contact you via telephone/email.

    Step 3 - Approval

    Successful applicants will receive a response within 10 days. If your application is not successful we will provide you with feedback.

    Successful applicants will be asked to provide descriptive text for the group homepage: Scope (including target audience) and Aims/Objectives.
  14. Where can I find the terms and conditions for groups?

    The terms and conditions for groups can be found in the T&Cs located on the website footer.

  15. Are focus groups linked to the Society’s new membership database?

    Groups are integrated with the new membership database (CRM) — a system that provides a single, up-to-date set of members' contact details and a central log of member engagement with services.

    This will enable the professional body to store members’ interests and preferences to ensure they are receiving information that is relevant to them.

  16. How do I leave a group?

    Either contact the group moderator or update your details via the My Profile section (select Networks | Groups) of the Society’s website.

  17. How do I make a complaint about a discussion thread?

    Click on the Report Post button that appears alongside the post itself. An email will be sent to the group moderator for further assessment.

  18. I can't upload a document to the group area

    It is likely that you have you have reached your 100mb limit and need to delete some items. If you delete items and are still experiencing problems please contact the group moderator via the group overview page for further assistance.

  19. I am getting group emails I don't want

    Update your details via the My Profile section (select Networks | Groups) of the Society’s website.

  20. What is a moderator?

    Moderators are predominately members who have demonstrated that they are suitable (because of an high level of interest, knowledge and/or expertise) for the scope of the group. A moderator, they are responsible for the content of the group adhering to the terms and conditions of the site, for providing leadership to the group and a focal point for members and staff of the Society. Moderators of closed group are responsible for the admissions process to the group.

Website enquiries

Looking for help with our website? In June 2013, we redeveloped the www.rpharms.com help system, you can now find it at www.rpharms.com/help.