WEBSITE
1. LOGIN AND ACCESSING CONTENT
1.1 What details do members use to log in?
Members log in to the website using their membership no and password.
All members were sent an email or letter around the time of the website launch (February 2010) confirming their login details and providing them with a temporary password. When you log in to the site for the first time you will need to use your membership no and temporary password. You will then be prompted to create your own permanent password, which only you will know and have access to. Please note that your login details are case sensitive.
When you create a new password it should be a minimum of five characters (any combination of characters) in length and it is also case sensitive. You are also requested to indicate if you a member of the Royal Pharmaceutical Society by clicking the yes or no option when you are on the 'create your new password' screen. Please indicate 'yes' if you have paid your retention fee and are a registered pharmacist, and 'no' if you are a non-pharmacist.
1.2 I have forgotten my password
On the login page there is a 'Forgotten your password?'option. Select this and then enter your membership no if you are a member or your user id if you are a non-member. Also enter your email address so that a new password can be sent to you. You will then be able to change the password that has been sent to you to something more memorable.
When you create a new password it should be a minimum of five characters (any combination of characters) in length and it is also case sensitive. When you create a new password you are also requested to indicate if you a member of the Royal Pharmaceutical Society by clicking the yes or no when you on the 'create your new password' screen. Please indicate 'yes' if you have paid your retention fee and are a registered pharmacist, and 'no' if you are a non-pharmacist.
If you do not have an email address then please enter your membership no or user id and select the option given on the 'Recover your password' page for people without an email address to request your temporary password. Once this has been submitted you will need to contact support@rpsgb.org or phone 020 7572 2302 (Monday to Friday, 9am to 5pm) to receive your temporary password.
1.3 New passwords (character length / case sensitivity)
When you create a new password it should be a minimum of five characters (any combination of characters) in length and is case sensitive. You are also requested to indicate if you a member of the Royal Pharmaceutical Society by clicking the 'yes' or 'no' option when you are on the 'create your new password' screen. Please indicate 'yes' if you have paid your retention fee and are a registered pharmacist, and 'no' if you are a non-pharmacist.
1.4 I want to change my password but experienced login problems
If you have received a temporary password from the Society you will be prompted to change your password the first time you log in. If you have already changed the password but want to change it again go to My Profile and select the edit button to the right of the password field.
NB If you experienced any technical difficulties when initially attempting to access the site (week commencing 15 Feb 2010) please re-try your login now and remember to reset your password. Please note that your login details are case sensitive. When you create a new password it should be a minimum of five characters (any combination of characters) in length and it is also case sensitive.
1.5 What does it mean to 'Register' with the site?
If you are a non-member you can register your details on the website by selecting the register button on the left hand side of the login page. This will save you time when booking events, applying to join a network group or making any purchases on the site in the future as the contact fields will be pre-populated with the details you have provided. Registering will not give non-members access to the full set of membership benefits, eg, exclusive member content and discounts. If your request to join a network group is successful you will be able to participate in online activities of the group but you will not have access to member-only areas.
1.6 I am a non-member and I have registered with the site. What details do I use to log in?
As a non-member you use the user id and temporary password that was sent to you by email when you registered your details with the site. The first time you log in you need to use the temporary password provided, you will then be directed to set up your own password. Please note that your login details are case sensitive.
1.7 Where are my login details stored?
Membership nos, user ids and temporary passwords are stored on your contact record in the Society’s database (CRM). For security reasons once you log into the website for the first time and change your password the new password is encrypted and stored by the website and not in CRM. You can request a new password from the site at any time by selecting the 'Forgotten your password?' option on the login page.
1.8 I can’t log in to the site
a. Are you a member? Yes (go to b) No (go to f)
b. Is this the first time you have logged into the website? Yes (go to c) No (go to e)
c. Do you have your membership number and temporary password? Yes (go to d) No (go to e)
d. When you login using your membership number and temporary password the next screen you are taken to will be Change Password, are you selecting the 'I am a RPS member' option at the top before entering the new password? Yes (go to e) No, I don’t see this option (go to e)
e. Email support@rpsgb.org or phone 020 7572 2302 (Monday to Friday, 9am to 5pm) outlining your login problems. If you are getting an error message it would be helpful if you took a screen shot of the error message you are receiving (see 1.10 below) as this may help us solve the problem you are experiencing.
f. Non-members do not get access to the full set of member-only content of the website. Some non-members may be granted access to a group as a guest and even then will only get access to information relating to that group (see 1.5 on how non-members can login to the site). If you are still unable to login please see the point above.
1.9 I’ve successfully logged into the site but cannot access the [x] (member only) area
a. Are you a member? Yes (go to b) No (go to c)
b. Email support@rpsgb.org phone 020 7572 2302 (Monday to Friday, 9am to 5pm) outlining your login problems. It would be helpful if you took a screen shot of the error message you are receiving (see 1.10 below) as this may help us solve the problem you are experiencing.
c. Only members have access to the full-set of member only content (some non-members may be granted access to a group as a guest but will only see content relating to that group). If you have registered with the site you will have received login details but these will not give you access to the members area. Registering your details simply makes booking events and purchasing products online quicker as the contact fields will be pre-populated with your details once you login.
1.10 I keep getting an error message
Email support@rpsgb.org or phone 020 7572 2302 (Monday to Friday, 9am to 5pm) outlining your login problems. It would be helpful if you took a screen shot of the error message you are receiving (see 1.10) as this may help us solve the problem you are experiencing.
1.11 How do I take a screen shot?
Take a look at the following tips http://take-a-screenshot.org/
2. WEBSITE GENERAL
2.1 What is this website?
This website at http://www.rpharms.com is the site for delivering the member services being developed by Royal Pharmaceutical Society for the new professional body. The new site will provide members with a means of two-way communication, available at all times.
The site was launched in September 2009. New services introduced since then include:
Events: online registration and payment (October 2009)
Personal profile area (February 2010)
Online groups area/Networks (February 2010)
Our Support Service enquiry form (February 2010)
Further interactive services are being developed. Many of these will be available only to members of the new professional body. At the point of the demerger of the Royal Pharmaceutical Society into the professional leadership body and a separate regulatory body, this site will become the new website for the Society.
2.2 What about the content of the other Royal Pharmaceutical Society sites?
PLB site www.pharmacyplb.com
The PLB site was created to keep our members updated on the developments of the new professional body – this includes information on the work streams which were developing the services that the Society will offer post-demerger. The services themselves will be offered through the beta website. At the time of the demerger of the Royal Pharmaceutical Society into the professional leadership body and a separate regulatory body, the PLB site will be closed.
RPSGB site www.rpsgb.org
Some of the content on the Society’s current website, including the Scotland and Wales areas, will be brought across to the new site. But like a lot of the new content being developed, some of the existing practice guidance and support tools will only be available to members. At the time of the demerger of the Royal Pharmaceutical Society into the professional leadership body and a separate regulatory body, the RPSGB site will be closed.
myRPSGB site https://my.rpsgb.org/login/index.asp
With the introduction of the personal profiling area of the new site, some of the personal profile areas of the myRPSGB site have been removed, so that there is only one online location for you to record and amend your details. At the time of the demerger of the Royal Pharmaceutical Society into the professional leadership body and a separate regulatory body, the myRPSGB site will be closed.
2.3 Preferred web browsers
This website has been optimised to run at a screen size of 100% in Firefox version 3 and above and Internet Explorer version 7 and above. Users of alternative browsers, versions or settings may experience a reduced performance when using the site.
NETWORKS
3. JOINING A GROUP
3.1 What are the benefits of joining a group?
Groups aim to offer members with an interest in any area of pharmacy, a simple and effective way to communicate and share ideas with each other through news alert messages, the dissemination of information including best practice as well as general discussions.
3.2 Where can I find a list of groups?
Visit the networks homepage to see which groups are 'live'.
Groups are categorised under the following provisional headings that may be subject to change:
- Clinical and Pharmacy Practice
- Management, Law and Ethics
- Professional Development and Education
- Science, Research and Technology
3.3 The Networks page does not list 'live' groups relevant to my needs
Groups are member-driven – if you see a need to form a new focus group you can apply to set one up (See 3.13).
3.4 Who can join a group?
Groups are a member benefit and are member-driven. If you are a member of an existing RPSGB membership group or listing (eg, Hospital Pharmacists Group, Industrial Pharmacists Group, Eligible Qualified Persons, etc) you will be given automatic access to the group you are already a member of.
Some groups have restricted membership criteria. In some circumstances, experts who are not members of the Society can be given temporary guest access at the discretion of the RPSGB/group moderator (see 3.11).
3.5 What is an open / restricted group?
The networks structure comprises open, restricted and closed groups. All members can apply to join an open group. Restricted groups are aimed at dealing with specific topics/areas of interest and have restricted membership criteria to ensure that only members with the relevant knowledge, experience and/or interest join.
3.6 How do I join a group?
Visit the networks homepage and check: scope, objectives and target audience for the focus group you are interested in. All members can apply to join an 'open' group by emailing networks@rpsgb.org. Members can request to join a restricted group via the moderator of that group, an apply button is visible against each group on the networks home page.
3.7 I requested to join a group but haven’t heard anything
Check with the group moderator that they have received a request and accepted or declined a user and why. These are not employees of the Royal Pharmaceutical Society, and it might take some time for them to go through their emails and respond to requests.
3.8 Is there a charge to join a group?
Some groups are free to join whereas others (some existing external groups hosted on the Society's site for example) reserve the right to charge an additional fee to access their full services.
3.9 How many groups can I join?
Members can apply to join a number of groups if they wish but in order to manage information flow are advised to tailor their selection according to individual need(s).
3.10 Can overseas members join a group?
Groups are accessible to individuals and groups of members in any geographical location including overseas.
3.11 Can a non-member join a group?
Non-members, who are not eligible for membership of the Royal Pharmaceutical Society, but who can add value to a group due to their expertise and/or experience (eg, a nurse, vet, general practitioner, etc), may on request be granted temporary access to a group as a guest. Guests are set up at the discretion of the RPSGB/group moderator. Any non-member interested in joining a group as a guest should initially register with the site (see Website FAQs section 1.5) and then send an email to networks@rpsgb.org specifying their user id (provided once you register with the site), the group they wish to join and why. They should also highlight the benefits that they will bring to the group.
3.12 Can a group member/non-member ('guest') access other online member service?
Members can access the full set of online member services and content.
Non-members with temporary guest passwords can view content relating to their group only.
3.13 Can I set up a new group?
Members wishing to start a group and/or members of an existing external group wishing to formalise it within the Society can apply to set up a new group.
Step 1 - Application
Please send an email to the Networks Manager at networks@rpsgb.org and provide information on the following areas:
- Why do you want to form a new group?
- Outline the benefit to the Society, its members and to the profession as a whole – brief description
- What will be the group's key focus area?
- Where are the group's members likely to come from (sector/content)?
- Will the group have a local or national focus? If you are applying to set up a local group we need to understand the interface with your Local Practice Forum and ensure that there is no duplication.
- What is the expected group membership size (estimate)? The minimum size is six.
- Provide contact details for lead contact(s)/moderators – the minimum is two (see moderator rules in the T&Cs located on the website footer).
Step 2 – Validation
The Society will assess the details provided on your application form and undertake checks to see if there are any similar groups (internal or external) already in existence. If an external group exists outside of the Society our intention will be to work in partnership/collaboration with that group. If we require further information we will contact you via telephone/email.
Step 3 – Approval
Successful applicants will receive a response within 10 days and will be sent a copy of the terms and conditions for groups/moderators and details of when the focus group will be set up. If your application is not successful we will provide you with feedback.
Successful applicants will be asked to provide descriptive text for the group homepage: Scope (including target audience) and Aims/Objectives.
3.14 Where can I find the terms and conditions for groups?
The terms and conditions for groups can be found in the T&Cs located on the website footer.
3.15 Are focus groups linked to the Society’s new membership database?
Groups are integrated with the new membership database (CRM) — a system that provides a single, up-to-date set of members' contact details and a central log of member engagement with services.
This will enable the professional body to store members’ interests and preferences to ensure they are receiving information that is relevant to them.
3.16 How do I leave a group?
Either contact the group moderator or update your details via the myProfile section (select myGroups) of the Society’s website.
3.17 How do I make a complaint about a discussion thread?
Click on the Report Post button that appears alongside the post itself. An email will be sent to the group moderator for further assessment.
3.18 I can't upload a document to the group area
It is likely that you have you have reached your 100mb limit and need to delete some items. If you delete items and are still experiencing problems please contact the group moderator for further assistance.
3.19 I am getting group emails I don't want
Ask the user to change their settings in the My Groups section of My Profile.