1. I would like to resign from the register
2. Why have you introduced a 0845 telephone number, doesn’t it now cost us more to contact you?
3. I am looking for content that used to be on the old Society website?
4. Why is some Society website content member only?
5. I have never logged onto the new site, what do I need?

1. I would like to resign from the register

The register of pharmacists is now administered by the General Pharmaceutical Council (GPhC). You can contact the GPhC by calling 020 3365 3400 or emailing info@pharmacyregulation.org.

2. Why have you introduced a 0845 telephone number, doesn’t it now cost us more to contact you?

We introduced a non geographic 0845 telephone number in response to feedback from members who felt that we needed to take on a more national focus. Removing the London telephone number was one of the ways members felt we could improve this image.

In response to this feedback we introduced the new 0845 number, which in the future will also be linked to a menu of options with direct access to specific departments, including RPS support or our dedicated membership team. We are confident that this will help us deliver the best possible service to our members every time they choose to contact us by telephone. We have confirmed the cost of calls to members with our supplier. Calls from a standard BT landline to the 0845 number cost up to 4p per minute although some BT price plans are inclusive of calls to this number and the cost could therefore be much lower for some callers. Calls from other landline and mobile providers do vary considerably and could be higher or lower than BT charges. We advise users who choose to call our 0845 number to check call charges with their service provider before calling. We don’t have a profit share from the cost of calls to our 0845 number.

3. I am looking for content that used to be on the old Society website?

A number of Society documents are being reviewed to ensure they are fully up to date therefore not all content was migrated onto the new RPS website. Visitors who cannot find an old document they are looking for should contact the RPS Support team.

4. Why is some Society website content member only?

Certain areas of the RPS site have been “secured” so that only members can access them. These member-only benefits currently include the networks, support and continuing professional development areas. Further content will be made secure in future.

5. I have never logged onto the new site, what do I need?

Members who have never logged into the new Society website will need to enter a temporary password issued by the Society. They will then be prompted to create their own. Members who have misplaced a temporary password should contact the RPS Support team on 0845 257 2570 or email support@rpharms.com.