Support
What our members are saying about our Support Service
"An absolutely excellent service which helped me to do my job as easily as possible. Thank you." Pharmacist, Stockton-on-Tees
"Thank you for the advice and effort that went in to making sure the advice was correct. Glad I signed up to stay with the Society." Pharmacist, Surrey
"Thank you for the response. I now have a better understanding of the issue." Pharmacist, West Midlands
"Thank you so much for your prompt and helpful reply." Pharmacist, West Midlands
"Thank you for advice on return to practice." Pharmacist, Middlesex
"Many thanks for all your updates etc. I was impressed how at ease you are with the topics being discussed!" Pharmacist, Somerset
Our Support Service
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Online – our online enquiry form is available to use 24/7
By phone – call the team direct on 0845 257 2570 (Monday to Friday, 9am to 5pm)
The RPS Support line is a non geographical phone number meaning that calls for all our UK based members are charged at the local rate from a BT landline. Call charges from other landline providers or mobile phones may vary so please check the rate with your phone service provider.
By email – email the team at support@rpharms.com
RPS support provides timely, relevant and high-quality professional support, exclusively for our members, as a core function of the Society.
Our members can seek advice, support and guidance around professional practice as well as the decision making processes surrounding legal and ethical issues associated with the day-to-day pharmacy practice. The team consists of pharmacists and advisors from different pharmacy sectors working in collaboration with other departments including science and research, the library and the museum and external expertise. The varied skill mix of our team and our collaborative approach provides members with the support they need. The focus of the service is on supporting pharmacists in their daily practice and professional development by providing practical, evaluated advice through quality-assured and consistent services tailored to pharmacists' needs.
NB – the RPS Support Team does not include solicitors and barristers and is not a substitute to formal independent legal advice where this is necessary.
First port of call
Designed to be the first port of call for all members' queries, this confidential service is available via online form, telephone and email. This allows members to make enquiries at a time and in a way that suits them.
RPS support service can assist with many types of query including the following areas:
• General pharmacy practice
Current and best practice as well as new areas of pharmacy practice and service developments. Includes clinical queries (in collaboration with UKMi), tablet identification, foreign medicines and travel advice on vaccines and malaria prophylaxis.
• Legal and ethical advice
Bulletins and updates on the latest legal and ethical issues encountered in daily practice. Advice and support with exercising professional judgement and dealing with ethical dilemmas and professional issues.
• Continuing professional development
General advice and support on recording CPD entries.
Careers support whether you are just starting out in your career or returning to practice including returning to practice and changing your sector of practice.
• Professional support tools
We produce a range of concise and user-friendly professional, legal, ethical and good practice guidance materials to support you in your day to day practice. Click on the topics below for more information:
– Best practice
– Clinical aspects of pharmacy
– Diseases and medical conditions
– Law and ethics
– Public health issues
– Reclassification
• Support for online services
Advice and help with using the RPS website, virtual networks and local practice forums
• RPS Support updates
The RPS Support team are developing and publishing regular updates to help support you in your day to day roles.
Developing the service
Like the Society itself, the RPS support service is focused on working collaboratively and in an integrated way across the profession, tapping into the expertise of specialist groups and advisory services where available. This ultimately provides our members with the support they need to deliver optimum patient care and best practice. Additional areas for advice and support will be added depending on member requirements and demand.
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Why I'm a Member
For one voice that can advocate on behalf of all pharmacists to raise standards and practice for the benefit of the public.
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Are you looking for an old RPSGB document?
Due to requests from members to access old information stored on the old RPSGB website, an archive has been set up.
Please note that the archived documents are no longer current and may be out-of-date or superseded by newer publications.