REFUND POLICY

TERMS AND CONDITIONS

Should you find that you are not able to attend the event after booking a place, please advise us in writing as soon as possible.

If a colleague is able to attend in your place and you notify us in writing, we are pleased to accept the substitution at no charge.

In the event that it is necessary to cancel a registration, please notify us in writing. A processing fee is payable.

For cancellations, the following refunds will apply:

  • Over 14 days: 90% of the fee;
  • less than 14 but over 3 working days: 50% of the fee;
  • three or less working days: nil.

The time of notification is taken at the date of receipt of email, fax or letter. Substitution is permitted at any time if notified in writing. The RPSGB reserves the right to amend the programme. In the unlikely event of cancellation of the event, delegates will receive a full refund of fees but the RPSGB cannot be held liable for other expense incurred by delegates.