Collaborator Assessment
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Professionalism
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Is respectful, courteous, and professional in their approach to patients and others. Is accountable and responsible for own decisions. Works within ethical guidelines and legal frameworks. Actively practices honesty and integrity. Works safely within own level of competence, knows when to escalate or refer. *
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Below
☐
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Meets
☐
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Exceeds
X
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Not applicable
☐
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Comments: strengths and/or areas for development *
Professional throughout, no concerns noted.
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Communication and consultation skills
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Communicates using clear patient friendly language, establishes rapport. Explores patient’s understanding of their clinical condition and beliefs including identifying and addressing patients’ ideas, concerns and expectations. The patient is appropriately involved throughout the consultation. *
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Below
☐
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Meets
☐
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Exceeds
X
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Not applicable
☐
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Comments: strengths and/or areas for development *
Excellent patient-centered approach, able to tailor each consultation to the patient, including dealing with an elderly patient with hearing problems, and dealing with an unwell toddler and their worried parent. The pharmacist remained calm and professional throughout.
The pharmacist was able to support the worried parent and confidently explain the diagnosis and next steps to the patient/guardian. The pharmacist also had to contact the Out-of-Hours GP, and was able to concisely discuss the history of the case.
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Clinical reasoning
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Takes a logical, appropriately thorough and focused history. Performs an appropriate physical and/or mental state examination, selecting and interpreting appropriate investigations. Makes an appropriate working diagnosis or decision. *
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Below
☐
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Meets
☐
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Exceeds
X
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Not applicable
☐
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Comments: strengths and/or areas for development *
The three patients that presented with ringworm, conjunctivitis, and GORD were standard cases and were all prescribed standard treatments, after appropriate questioning and examination.
In the fourth patient (elderly female presented with classic symptoms of a UTI), no urine sample was available as the patient was immunocompromised, but an appropriate treatment was prescribed.
In the fifth patient (2-year-old child presented with a bark-like cough and slightly breathless at rest) – on initial examination, the pharmacist correctly identified continuous stridor and this was confirmed through chest auscultation. The pharmacist also correctly recognised that the child was breathing harder using accessory muscles. In addition, they were able to confirm a lack of severe symptoms (i.e. cyanosis, drowsiness, agitation, tachycardia, etc.). The pharmacist correctly diagnosed moderate croup.
The pharmacist performed well in each case, and made appropriate decisions for each patient.
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Clinical management
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Applies clinical knowledge and skills to manage options and medicines appropriately and safely. Assesses and critically evaluates appropriate information to make evidence-based decisions. Makes appropriate use of referrals and prioritises care appropriately.*
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Below
☐
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Meets
☐
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Exceeds
X
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Not applicable
☐
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Comments: strengths and/or areas for development *
The clinical management of the patients with ringworm, conjunctivitis and GORD required no deviation from recommended first line treatments, and these were prescribed.
In the case of the elderly female with a UTI, nitrofurantoin was prescribed. The patient was taking methotrexate, so trimethoprim was not appropriate. There was no urine sample, but as the patient was immunocompromised a decision was made to treat them which was an appropriate decision in the circumstances.
In the final case, once the diagnosis of moderate croup was reached, the pharmacist correctly identified that the child needed medical attention, and immediately contacted the Out-of-Hours GP on the parents’ behalf. The case was discussed with the on-call medic, and an emergency face-to-face appointment was booked within an hour.
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Organisation & efficiency
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Effectively, efficiently and safely manages multiple priorities. Manages own time and workload calmly. Organises and delegates tasks appropriately to optimise effectiveness within the pharmacy and wider team, to enhance patient care. *
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Below
☐
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Meets
X
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Exceeds
☐
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Not applicable
☐
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Comments: strengths and/or areas for development *
Stuck to time in all cases except in the case of the child with croup when they ran 10 minutes over the allocated time, but this was understandable given the presentation of severe symptoms.
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