Core Advanced Pharmacist e-portfolio

Quality Improvement Project Assessment Tool (QIPAT) example


Evaluates the individual’s ability to undertake a quality improvement project.

Examples of when it can be used

  • Delivering a quality improvement project.


  • Provide feedback on what the pharmacist did well and areas for development.
  • The overall rating should reflect the expected level of an advanced pharmacist as defined in the curriculum. 



Title *

QI project to address language barriers

Date of assessment *



Collaborator Details

Collaborator name *

J Murray

Collaborator email

Only required for sending ticketed invitations

[email protected]

Collaborator position *

Regional Manager

Collaborator profession *


Collaborator declaration *

I can confirm I have read the RPS collaborator guidance and have the appropriate experience to complete this assessment. I confirm I have completed the assessment objectively and independently.



Details of Project

Format of QI project *

Presentation        Written report

Title or brief description of QI project *

Improving communication with people who do not speak English.




Collaborator Assessment

QI topic

The reason for the choice of QI project is clear

Summary of discussion *

The pharmacy is based in an area with a very diverse population, and many of the people who access our services face a language barrier.

The pharmacist raised the issue and became aware that there was access to interpreter services available, but that this was not well utilised, and many of our staff were reluctant to use it.

They set about initiating a project to support patients to have better access to healthcare in a format that they could understand.


QI project aim

SMART aim linked to the problem identified

Summary of discussion *

The pharmacist had a very clear sense of the overall outcome that they wanted to achieve, and the various additional aims that would help them to achieve it. 

The overall aim was to support our patients to have better access to healthcare by increasing access to resources that mitigate language barriers. This would be achieved by

  • Identifying barriers to using the interpreting service(s)
  • Raising awareness of the available tools
  • Providing bitesized education to staff in the pharmacy to increase uptake of the available tools

Quality improvement measures identified

Process, outcome and balancing measures

Summary of discussion *

Prior to setting out, the pharmacist was very clear that they would need a robust approach to measuring both the baseline, and any change that occurred because of the intervention.

Surveys were developed that would be used to collect baseline data, and data after the intervention.

A combination of quantitative and qualitative measures was used to identify:

  • Baseline knowledge of the available resources
  • Frequency with which various tools/resources were used
  • Barriers staff faced in using the available tools and resources
  • How confident staff felt supporting people who did not speak English as a first language


Use of QI methodology demonstrated

QI methodology and tools used during the project

If contributed to part of a larger project, describes the aspect of QI methodology studied and their role within the team

Summary of discussion *

The pharmacist accessed a training package on QI methodology to underpin and support this project.

They accessed support from their leadership mentor, but led this project independently, and they were the driving force for this project.

They used PDSA cycles to implement their changes, whilst undertaking evaluation of the impact using the audit tool they developed.

Change implementation

Describes individual tests of change - including predictions, progress, unexpected findings and data

Summary of discussion *

The pharmacist hoped they could drive more use of the interpreting service to support people to get access to the healthcare communication they needed. They predicted that their intervention would drive this change.

They were surprised to see how impactful the intervention was – there was a 10-fold increase in use of the interpreting service, and significant change in the reported confidence of staff in supporting people who face language barriers.

Evaluation of change

Analysis of data (compared to predictions)

Clear identification of learning points and own role in the project

Summary of discussion *

This was an impressive piece of work which was very impactful in driving changes that can better support people to access the care they need.

The pharmacist identified the problem, set about to address it and implement the changes, and supported all the staff in the pharmacy throughout the project.

They developed their leadership skills and ability to undertake meaningful QI. The feedback from all the staff in the branch was incredibly positive.

Future application of QI project considered

Summary of discussion *

The pharmacist has written an article for our newsletter to share their learning and promote the available resources.

They have been asked to present the detailed findings at a regional meeting and will support us to implement the microteaching and awareness materials across the organisation.

They are planning to undertake some further evaluation with patients.


Summary of assessment

Overall rating *

Based on your observation, rate the overall level at which the pharmacist has shown that they are performing


Below the level expected of an advanced pharmacist

Working towards the level expected of an advanced pharmacist

Meets the level expected of an advanced pharmacist

Which aspects of the quality improvement project were done well? *


This was an impressive project with a significant impact. The premise was straightforward, but the project was very well implemented. The pharmacist’s passion for addressing health inequalities, person-centredness, and addressing issues of EDI was clear throughout.


Suggested areas for development *


The pharmacist has reflected that collecting end-user feedback as part of the evaluation would have strengthened the project.

Agreed action(s)


Learner's reflection

Describe what you have learned. How will it change your practice in the future?


This was the first time I have identified an area requiring intervention and developed and implemented a project to address it.

I was really glad to be able to put my QI learning into practice and was really delighted by the impact of the interventions I implemented.

I learned a lot about engaging people – in particular, how my passion for the project helped me connect with the rest of the staff, and how this was instrumental to the success of the project.



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