I'm a registered user, how do I copy my records to MyGPhC?
Currently only RPS members can copy entries to the GPhC. As a registered user you will still be able to create, edit and save all your learning, however you will need to copy and paste your records to mygphc manually.
My records do not appear in the MyGPhC 'Excluded' area, what do I do?
You can view all your CPD and learning entries under the View all entries tab.
Records that have been successfully copied to MyGPhC will have a date stamp in the Copied to GPhC column.
If your records are not appearing in the MyGPhC Excluded area five minutes after receipt of confirmation message, check that you have fully followed the instructions in our infographic above. If your records are still not appearing, contact our One-to-One Support team and they'll contact our technical team for further investigation.
You can also contact GPhC in case there is an issue with their website.
My records are not filtered in the correct date order, how do I view my latest records?
You can change the order in which your records are displayed by using the arrows at the top of each column under the View All tab.
Unfortunately, the date column doesn’t always filter records in the correct order. This is a known issue and we are looking into fixing this when we next upgrade the platform.
Why not try using dates in the title of your records.
Why are the titles of my records truncated when I copy to MyGPhC?
GPhC only allows 60 characters for the titles of revalidation records, but our MyCPD portfolio platform allows a maximum of 80 characters in the title field (because many members use it to record all their learning records, e.g., for RPS Faculty.
This means that records copied to MyGPhC with a title over 80 characters long will be truncated.
You'll be notified if this is the case and given the option to edit titles before they are copied record over and submitted.
Why do my records from MyGPhC not sync to the RPS MyCPD portfolio and app?
MyCPD can only push data to MyGPhC. Entries and updates cannot be sent back from MyGPhC.
Any changes made to records on MyGPhC will need to be copied back to MyCPD.
I have created a record in the App and manually copied it to the MyCPD portfolio. Since the sync went live this record is now duplicated in my account, why?
Upon the launch of the sync functionality, all records have been pulled across into both platforms which can result in duplicate records or similar records. We were not able to identify which records were possible duplicates and did not want to automatically delete records.
If you have been using both the App and portfolio, we would advise reviewing your list of records, identifying any duplicates, and deleting any unwanted records. All records will then be automatically synced and updated as you add new records or amend existing records.
I am using the App for the first time. Why are records I have saved in the MyCPD portfolio not showing on my account in the App?
If you have never logged into the App before, you need to
trigger the sync of all records saved in the MyCPD portfolio. This can be done
by creating a new record on the App. Once the new record has been saved it will
take a few minutes for all other records to be synced to the App.
All records will then be automatically synced and updated
as you add new records or amend existing records.
Why are my records not appearing when I access MyCPD App on another device?
Device to device sync may take a few minutes. When you first login to a new device, your profile appears empty. Give it a few minutes before you check again. All your records should be present.
Make sure you have the most up to date version of the app:
Android: 'Version: 184.108.40.206'
iOS: 'Version: 220.127.116.11'
Our dedicated Support Service can help.
020 7572 2737