Royal Pharmaceutical Society website help

Our help system is designed to help you with using the features of the Royal Pharmaceutical Society's website.

Logging in to

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  • 13/01/2017



Logging in to

Last updated 2 years ago



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Lost or forgotten password

During your guest or membership registration you would have set your password. Don't worry if you have forgotten it as you can easily reset your password.

When choosing a new password, please bear in mind it needs to be seven or more characters, and should contain at least one uppercase letter, one lowercase letter, and one number.
Please also make sure to choose a password you haven't used before.

Unsure of membership number

To log into our website you need to use your Royal Pharmaceutical

Society membership number, this is the same as your old RPSGB number.

Your membership number can be found on your RPS membership card in the bottom left-hand corner.

You can also find your membership number in your Welcome email, which you'll have received when you joined the Society.

If you are still unsure of your membership number or have lost your membership card, please call 0845 257 2570 or email [email protected].

I'm logging in to the new website for the first time

If you are a Royal Pharmaceutical Society member but haven't logged on to our website please reset your password by entering your membership number.

Using a work PC?

When you use and login to our website, a few small files of data are stored on your computer; these are called cookies.

Like most websites, we use cookies to authenticate your login information & to identify whether you've chosen to be 'remembered' on our website so you don't have to login again on your next visit.

Most employers, including the NHS, restrict which websites can be accessed and how they are allowed to interact with your PC. As a result, websites such as ours which use cookies may experience issues.

If the cookie we use to identify your logged in status is not allowed to be set on your PC, you may have trouble when trying to sign in to our website. We therefore ask that if users are trying to access our website from a work computer, that they request their IT team to add * to their trusted sites.

For more information about how we use cookies and the types of cookies we use, please see our Cookie and Privacy Statement.

Still having trouble?

  1. Try using a different browser, it may be an issue with the browser you're using.
  2. Are you at home or at work? - if you are using a work PC , especially NHS, cookies may be blocked. You'll need to ask your IT department to add * to their 'trusted sites' list.
  3. Delete cookies and cached files, sometimes multiple cookies can cause conflicts.

    • Internet Explorer - For users with IE9, navigate to the 'Tools' menu, then select 'Safety' (users of IE8, can select this option directly from the toolbar) and then to 'Delete Browsing History'. 'Cookies' and 'Temporary Internet Files' should be selected, while the 'Preserve Favourites Data' should be unticked. Click 'Delete' and restart the browser once complete.
    • Firefox - Select 'Tools' then go to 'Clear Recent History...'. In the pop-up window, change the time frame to 'Everything' and select the drop down arrow next to 'Details', then make sure Cookies, Cache and Active Logins are selected. Click 'Clear Now' and restart the browser once complete.
    • Google Chrome - Click the 'Settings' button next to the Address Bar, then go to 'Tools' on the drop-down list, and select 'Clear browsing data...'. The time frame should be set to 'from the beginning of time', and the following options selected; 'Clear cache' and 'Delete cookies and other site and plug-in data'. Click on the 'Clear Browsing Data' button and then restart the browser once complete.
    • Safari - Select the Safari menu, or the Preferences/Settings icon, and choose 'Reset Safari', select 'Remove all website data' and then 'Reset'. Once complete, restart the browser
    • For browsers not shown here, please visit
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