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Has anyone developed any procedures for the secure communication of patient-specific information?
For instance, where a District Nurse urgently needs advice from a Diabetes Specialist Nurse regarding a patient's insulin dose. In this case, clearly it is preferred to have an emergency management plan in place to prevent such crisis situations or to ask the DSN to Email (securely) or fax his/her advice to a safe haven fax. However, there are situations that advice is given over the phone to a DN in a patient's home and needs to administer the new insulin dose immediately without being able to go via their DN base. Is it considered acceptable to send a text message if all data copied into patient's notes immediately and text deleted?
How can this be managed by Macmillan Nurses who may need to give equally urgent advice to DNs regarding controlled drugs? In this case, the NMC does not permit faxes or text messages - is there a way around the Macm Nurse going out to the patient themselves?
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