Patient engagement hub

wide-shot-pharmacy-counter

Pharmacists and their teams must engage more with patients, carers and the public about the care that can be delivered through pharmacy. This patient engagement hub is a collection of resources that have already been developed and used by pharmacy teams to speak directly to patients, carers and the public.

The purpose of the hub is to provide ideas and inspiration to stimulate and support other teams with engagement. The hub provides easy access to resources, mapped over nine themes. If you are inspired to develop your own resources or have any already in use that you would like to share please submit to [email protected] .

KEY

engage11 - Leaflet

engage2 - Poster

engage3 - Advert

engage4 - Video

engage5 - Web

engage6 - Other

engage7 - Community

engage8 - Hospital

engage9 - Case Study

engage10 - Evaluated

What does pharmacy do? What does pharmacy do?

WHAT DO PHARMACISTS DO? (Royal Pharmaceutical Society)

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Videos showing what community and hospital pharmacists do and the care they can offer.


GREAT CARE FROM YOUR PHARMACIST (Royal Pharmaceutical Society)

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Animation showing the role of pharmacists in integrated care and how they improve patient care.


ASK YOUR PHARMACIST (National Pharmacy Association)

engage11    engage4    engage7

National campaign promoting the care that pharmacists offer. Including medicines myths and facts, information on getting the most out of medicines, keeping healthy, monitoring your health and pharmacy services.


PATIENT GUIDE ON DISCHARGE MEDICINE (Walsall Healthcare)

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Highlights how hospital and community pharmacy teams help patients get the best out of their medicines in the Walsall area.


WHAT YOUR PHARMACY DOES (Choose Well Manchester)

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Video highlighting the care and support community pharmacy offers.


What hospital pharmacists do (European Association of Hospital Pharmacists)

engage4    engage8

Video explaining what hospital pharmacists do and how they support patient care.


DISCOVER MORE. ASK YOUR PHARMACIST (Australian Pharmacy Guild)

engage4    engage7

Animation highlighting additional services that community pharmacies can offer in Australia.


PHARMACISTS OFFER MORE (Ontario Pharmacists Association)

engage4    engage7

Video of mall display manned by pharmacists demonstrating range of services that can be delivered to support patient care in Ontario, Canada.


WHAT DO PHARMACISTS DO?

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US infographic demonstrating what pharmacists do and how they support patient care. 


NEWSLETTERS TO PROMOTE PHARMACY SERVICES TO THE PUBLIC (North East London Local Pharmaceutical Committee)

engage11    engage5    engage7

Newsletters to inform the public of North East London about a range of pharmacy services in the autumn of 2013. The newsletters include information on flu vaccination, electronic prescription service and prescription re-ordering.


DRAFT PATIENT NEWSLETTERS FOR DISCUSSION WITH LOCAL CHARITY GROUPS OR POSSIBLE USE IN LPC/PHARMACY NEWSLETTERS (Pharmaceutical Services Negotiating Committee)

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Patient newsletters outlining range of pharmacy services, advice that pharmacists can offer on minor conditions, medicines and healthy lifestyles.


SERVICES AVAILABLE THROUGH OUR COMMUNITY PHARMACIES (County Durham & Darlington Local Pharmaceutical Committee)

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Leaflet highlighting NHS services that are offered in all community pharmacies in County Durham and Darlington, additional services offered in some pharmacies as well as private services.


PATIENTS AND THE PUBLIC (Dispensing Health)

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A long-term campaign designed to encourage the general public, parliament, politicians, policy makers and health professionals to think differently about how they interact with community pharmacy. The website contains a patients and the public section (currently focused on No Smoking)

How can pharmacy help me with my medicines? How can pharmacy help me with my medicines?

Medicines Optimisation Campaign (Pfizer)

engage11    engage7    engage10

Scratch card, poster to encourage patients to ask pharmacists about medicines. You can view the scratch card and order resource materials here.

View this resource


LET’S TALK MEDICINES CAMPAIGN (West of Scotland Board)

engage11    engage5    engage7    engage10

Six week campaign with poster, website and radio advert. Encouraging patients to talk their pharmacist about their medicines. 


MEDICINES USE REVIEW (PSNC)

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Booklet, leaflet and posters explaining the Medicines Use Review service to patients.


NEW MEDICINE SERVICE RESOURCES (NHS Notts/PSNC)

engage11    engage7

Poster and flyer to help promote the New Medicine Service to patients.


SAFER PRESCRIBING CAMPAIGN (Tayside)

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Safer Prescribing Campaign in the Tayside area to engage with patients, carers and the public to understand their medicines.  Patient cards which gives patients questions to ask a healthcare professional about their medicines

How can pharmacy help me look after myself? How can pharmacy help me look after myself?

MINOR AILMENTS ANIMATION (Royal Pharmaceutical Society)

engage5    engage4    engage7

Animation highlighting the benefits of visiting the pharmacy for treatment and advice for minor health problems.



LOCAL RADIO ADVERT FOR FLU VACCINATION (North of Tyne & Gateshead & South Tyneside LPCs)

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LPCs Local radio advert encouraging patients to visit their local community pharmacy for the NHS flu vaccination service and advice on protecting yourself from the flu.


MINOR AILMENTS SCHEME (Durham and Darlington LPCs)

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Poster encouraging patients to visit community pharmacy for the treatment of minor ailments in Durham and Darlington. The poster raises awareness of various common ailments which can be treated at a community pharmacy.


PHARMACY FIRST (Community Pharmacy West Yorkshire)

engage11    engage7

Pharmacy First campaign Range of materials encouraging patients to use pharmacy first for free advice on the treatment of various minor illnesses.

  1. CP poster minor ailments
  2. GP poster –minor ailments
  3. Window sticker
  4. Business card leaflet

TREAT YOURSELF BETTER CAMPAIGN (Proprietary Association of Great Britain (PAGB) and Pharmacy Voice)

engage11    engage5    engage4    engage7

Campaign aimed at winter ailments and encouraging use of pharmacy when suffering with cold and flu symtpoms:

  1. Website
  2. GP poster
  3. Leaflet

WINTER AILMENTS CAMPAIGN (Northumberland, Tyne and Wear, Durham and Darlington and Tesside NHS)

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Website with self-care advice plus video aimed at reducing winter pressures.


Factsheets (Self Care Forum)

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Series of double-sided factsheets on common ailments, also being promoted to GPs for printing in surgery or having on website. Also available in Welsh.


SELF CARE (Choose Well Manchester)

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Series of self-care leaflets for minor ailments, some with animations.


CHOOSE WELL (Choose Well Wales)

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Self care website with resources - Number of self care resources including

  • Pharmacy and eye poster
  • App

How can pharmacy help me when I am admited to or leave hospital? How can pharmacy help me when I am admited to or leave hospital?

How can pharmacy help me when I am admitted to hospital?

engage5    engage11    engage8

GOING INTO HOSPITAL HELP YOURSELF GET THE MOST FROM YOUR MEDICINES. INFORMATION FOR PATIENTS (Sheffield Teaching Hospitals)

Poster from Sheffield Teaching Hospital with information and checklists to support patients on pre-admission, during hospital stay and on discharge.


KEEP CALM AND ASK ABOUT MEDICINES (Northumbria NHS Trust)

engage5    engage11    engage8

Campaign encouraging patients to speak to staff at Northumbria Hospital about their medicines. Includes sticker which goes on patient's bedside locker, two posters and patient booklet. 


INFORMATION ABOUT YOUR MEDICINES. HOW CAN THE PHARMACY HELP? (University Hospital Southampton)

engage11    engage8

Leaflet on pharmacy services at UHS, encouraging patients to speak to the pharmacy team about their medicines.



PATIENT INFORMATION LEAFLET. MEDICATION BEFORE AND AFTER JOINT REPLACEMENT THERAPY. (Northumbria Healthcare NHS Foundation Trust)

engage11    engage8

Booklet to help patients understand the medication they may receive during hospital stay.


MEDICINES INFORMATION FOR PATIENTS UNDERGOING SURGICAL PROCEDURES. (County Durham and Darlington NHS Foundation Trust)

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Booklet to help patients understand the medication they may receive during surgery.


3 IMPORTANT QUESTIONS. (Northumbria Healthcare NHS Foundation Trust)

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Card to help check understanding of medicines and encourages pateints to seek further help where necessary.


 

How can pharmacy help me when I leave hospital?

GETTING YOUR MEDICINES RIGHT (Royal Pharmaceutical Society)

engage5    engage4    engage8

Campaign on transfer of care – getting your medicines right. Highlights importance of accurate transfer of information on patients medication, includes video and also a patient factsheet form which helps to keep an up-to-date list of medicines.


HOSPITAL DISCHARGE VIDEO (Walsall Healthcare)

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Video highlighting how hospital and community pharmacy teams help patients get the best out of their medicines in the Walsall area.


HELP FOR HARRY (Derby Hospitals)

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A discharge referral service with the hospital pharmacy referring patients directly to their nominated community pharmacy following their discharge for MUR or NMS.


LEAVING HOSPITAL. INFORMATION FOR PATIENTS. (University Hospital Southampton)

engage5    engage8    engage7

Provides a checklist for patient to help remind patients of what they need to put in place when going home. This includes information on medication, follow up and support.

I'm ill, where should I go for help? I'm ill, where should I go for help?

CHOOSE WELL (Choose Well Wales)

engage11    engage7

Website with resources – which highlight the various NHS services available to patients in Wales, and instances where self-care would be appropriate. Resources available in a number of languages.

I have X condition, how can pharmacy help me? I have X condition, how can pharmacy help me?

Asthma UK

Blog

engage11    engage5    engage7

Signposts to pharmacist for help with smoking, weight management, getting the most out of medicines and inhaler technique.


"Outlines the services that pharmacists can offer people with asthma, including NMS and MUR"


INHALER TECHNIQUE CHECKS (Greater Manchester LPC)

engage11    engage7

Posters for inhaler technique checks - Provides general statistics on inhaler use and encourages patients to contact local pharmacist to check technique.


Epilepsy Society

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Assisted with and promoted the RPS medicines optimisation briefing through website; Website provides information on how to make the most of their pharmacist. Includes video presentation from Dr Trudy Thomas , Head of Clinical and Professional Practice/Taught Postgraduate Programmes Lead, Medway School of Pharmacy to help inform people with epilepsy how their pharmacist can help. Dr Thomas also hosted a forum webchat.


PATIENT INFORMATION LEAFLETS (HIVPA)

engage11    engage5    engage7

Series of patient information leaflets produced by the HIV Pharmacy Association. 


(Parkinson's UK)

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HEALTH AND SOCIAL CARE PROFESSIONALS

Description of healthcare professionals that can help people with Parkinson’s included on website – Pharmacist included in list of healthcare professionals and includes link to resources and support for pharmacists.


Q&A PARKINSON'S DRUGS

Q&A - Session held with neurologist specialist pharmacist - Discussion forum held in March 2014 featured pharmacist responding to a range of medicine related enquiries posed by people with Parkinson’s.


How can pharmacy help me with my child's medicine? How can pharmacy help me with my child's medicine?

MONKEY WELLBEING (Brighton and Hove)

engage4    engage7

Video explaining pharmacy to primary school age children.


MEDICINES FOR CHILDREN WEBSITE

engage5    engage11    engage4    engage7

National resource that provides information on how to take medicines. Number of leaflets and videos available on using inhalers, giving eye drops, ear drops, nasal sprays etc. Also signposts to pharmacist for children’s services generally. 


THE ASK ABOUT MEDICINES AS WE GROW UP LESSON PACK (Patient Information Forum)

engage5    engage11    engage4    engage7

Provides lesson pack for schools on medicine use (produced with the National Pharmacy Association) And a Medicines for Children blank worksheet.


LET'S TALK MEDICINES (Evelina London Children's Hospital)

engage11    engage8

Evelina London Children's Hospital promotion of a pharmacy help line.

I'm a carer how can pharmacy help me? I'm a carer how can pharmacy help me?

SUPPORT FOR CARERS - HOW COMMUNITY PHARMACY TEAMS CAN HELP (PSNC)

engage11    engage5    engage7

The PSNC has a section of its website on how pharmacy can support carers. There are template leaflets highlighting how the pharmacy team can help and information about managing patients medication.


SUPPORT FOR CARERS - HOW COMMUNITY PHARMACY TEAMS CAN HELP (Carer Trust/PSNC)

engage11    engage5    engage7

Carer-Friendly pharmacy pilot, aimed at increasing the identification and support of unpaid carers within primary care through the concept of “care friendly pharmacies”. Includes pharmacy leaflet, poster and referral form. Also links to information on related training resources

How can pharmacy help me with electronic prescriptions & repeat dispensing? How can pharmacy help me with electronic prescriptions & repeat dispensing?

ELECTRONIC PRESCRIPTION SERVICE RELEASE 2 PATIENT COMMUNICATION MATERIALS (PSNC)

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Webpage with dedicated section on communicating EPS realease 2 to patients - Template leaflet and videos from the HSCIC site.


ELECTRONIC PRESCRIPTION SERVICE (HSCIC)

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A wide range of materials including patient videos, leaflet and posters, available in multiple languages.


REPEAT DISPENSING (PSNC)

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PSNC have a dedicated section on repeat dispensing on their website with specific patient communication materials. A poster and leaflet are available.

Details