Enhancing Patient Experience
Putting patients at the centre of their care has remained a key focal point of P:DaHW since its publication in 2019. Wrapping services seamlessly around patients and meeting patient need effectively in the most appropriate setting is where pharmacy services continue to be headed in Wales.
By the end of 2025, the skill mix of pharmacy teams will be transformed, allowing pharmacy technicians to undertake more patient facing roles, supporting wider public health, advising on self-care and contributing to healthy living conversations and the important illness prevention agenda.
Patients will experience a more seamless process as they transfer between health care settings. Hospital discharges will ensure the safe efficient transfer of patient information between hospital pharmacy teams and community pharmacies. Steps will be taken to build on the successful Discharge Medicines Review Service with better connectivity and processes between hospital and community will be put in place on discharge to reduce the need for dispensing the patient’s established, routine medicines.
P:DaHW will continue to be taken forward by focusing on the wider determinants of health, breaking down cultural and language barriers, ensuring patient’s experience inclusion during their interactions with pharmacy services, wherever they are accessed in Wales. The commitment to the ambitions of the Wellbeing of Future Generations (Wales) Act 2015 will ensure pharmacy can play its part in improving social, cultural, environmental and economic wellbeing of the public, now and for future generations.
2025 Goals