Describe how this peer discussion changed your practice for the benefit of your patients or service users.
I chose another pharmacist store manager to be my peer as I have a good relationship with her and she has more experience in the role. My peer discussion helped me think about prioritising my workload, in order that I am in a good position to support patients' with services.
I was feeling that I did not have time to complete asthma LES reviews and CMS interventions with patients that I felt would have benefitted from these services. This was partly due to the manager workload I was juggling and it was taking away from spending quality time with my patients.
As a result of the discussion, I now know how another store manager prioritises workload. X sets aside specific time periods where she will focus on her managerial tasks every day. As she knows her business well, she knows when is appropriate to carry out her managerial tasks in order that her patients do not suffer.
In addition, she has coached her team to adopt the healthcare people model, advocated by X (Pharmacy company), in order that her team support her and she is free to speak with her patients. This made me reflect on my own working environment and I realised that I was perhaps doing too many things myself and not coaching and then worrying about when I would do all the tasks rather than planning in the time.
Having identified a need to change to benefit my patients, I have since set aside a time frame where I look at managerial related jobs. I am also now coaching my healthcare assistant with her dispenser training and have support from my registered technician.
The aforementioned will most definitely have a direct benefit to my patients as I will be more available and my team will be trained to a higher level. Already, I have had time to talk to one of my patients about his inhaler technique through the new asthma LES and have documented several CMS new medication interventions.