There may be occasions when end user connections to the NMVS are temporarily lost. This may result from local IT or infrastructure failures (power cuts) or problems with national or organisation infrastructure. In the first instance, end users should contact the support teams for their own organisation and/or their IT suppliers. End users should not normally have to contact the NMVO (SecurMed UK) directly.
End user organisations should adapt their existing business continuity plans to take account of the requirements of FMD, including the caching of information pending reconnection. This should include guidance on decisions as to whether it is appropriate to continue making supplies of products during a period when NMVS connection has been lost and, if so, what processes are in place to deal retrospectively with any packs that might fail a verification check once connection is restored. Pharmacy professionals have a duty of care to their patients and would have to make reasonable efforts to contact patients or retrieve packs, if deemed necessary and a supply has already been made, depending on the nature of the alert raised.
Any decision to continue supplying or dispensing FMD-compliant packs during a prolonged loss of NMVS connection should be carefully documented at the time, including the reasoning that led to the decision and any subsequent actions, and notified to relevant senior managers within the organisation.